Question 1

I have some problems with my apartment, how do I get them fixed?"

Accepted Answer

If you have any problems with your apartment and need maintenance please place a service request here. It is the easiest and most convenient way to get your request placed. Alternatively you can contact maintenance at the head office by calling (310) 391-0686.

Question 2

Oh no! I'm locked out! What do I do?

Accepted Answer

It's okay, it happens to us all! If you're locked out within business hours of the office please call 310-398-4692 and the office can assist you.Office Hours: M-F: 7am – 7pm / Sat: 9am – 6pm / Sun: Closed.

If you've locked your phone in your house and nobody is around, have a stroll over to 3200 Sawtelle and visit the office in person.

If it is after hours our lovely Apartment Resident Assistants (ARAs) can help you. There are no additional charges for lockouts.

The after-hours emergency line phone number is 310-398-4692.

Question 3

What do we do with our garbage and recycling?

Accepted Answer

To dispose of your garbage please throw them in the bins located near your closest parking structure. Tan bins are for trash that goes to landfill. Our blue bins are used for recycling.
 
Our green bins are used for food waste to be composted. To see the list of recyclable items in LA you can go to https://www.sustain.ucla.edu/sorting-waste/.
 
The small bins located throughout the community are for individual pieces of garbage, not for your personal trash.

Question 4

How do I pay to use the laundry machines?

Accepted Answer

While some still accept quarters, most of the laundry machines are operated using a third-party digital system called PayRange.
 
Download the app for Android or iPhone and you can use your credit card by following the directions on the machine. You will need to register your own account the first time you use it.
More information at www.payrange.com.

Question 5

I noticed people leave the washer doors opened, why is that?"

Accepted Answer

Unlike top loading washers, front loaders seal fully when the door is closed. If the door is left closed between uses, this causes mold to grow in the seal and drum.
Leaving the doors opened when they're not in use decreases the mold growth and allows the machines to dry. If you're doing laundry and notice an unused washing machine door closed, go ahead and open it to help out.

Question 6

I have ants! Termites! Pests! Help!

Accepted Answer

It's Southern California, it happens. Little pests in the summer tend to get thirsty and head into our apartments.
Management has a process of how they treat pests and will direct you on a case to case basis. Please contact (310) 391-0686.

Question 7

Where can I smoke?

Accepted Answer

As of 2013, UCLA is a completely smoke free facility.
 
What that means is that you are not allowed to smoke inside your apartment, common areas or within 25 feet of buildings or windows.
 
Please make sure if anything, to toss your butts in the garbage, and not just outside the complex.

Question 8

Is there an outgoing mailbox in the complex?

Accepted Answer

Due to the increase amount of mail theft in the area, management has removed the outgoing mail slot from our mailboxes. If you have to mail anything, there are USPS mailboxes nearby the complexes.

Question 9

Someone stole my package. What do I do?

Accepted Answer

We have a mail theft problem. It's a wide spread problem across LA. UASRA has worked hard to have cameras installed in our mail areas and have spoken to the Post Master Generals office.
If you are aware of a specific time your package was stolen you can provide that window of time to UCPD by calling them and they can check the recordings (310) 825-1491.
It's EXTREMELY important that you report all stolen packages. To reduce package theft please check your mail at least once a day and do not leave packages over night. When you are going on holiday make sure to have your mail held by USPS.

Question 10

I have friends visiting, where can they park their car?"

Accepted Answer

Both Sawtelle and Sepulveda have AMPLE street parking. Just remember to check the posted signs for street cleaning which is usually one day a week for 2-4 hours.
According to the law (2017) your car can be reported as "abandoned" if it has been parked there longer than 72 hours. So make sure you're actually using the vehicle.

Question 11

How do I add my phone number to be able to buzz people in?

Accepted Answer

Email uas@ha.ucla.edu with your apartment number and your LA phone number.
If you do not have an LA phone number (area code 310 or 424), you can get one for free through Google Voice and set it to forward to your cell phone.

Question 12

I have a nanny/visitor/cleaner can I get an additional key?

Accepted Answer

The answer is YES! These keys can be requested at the main office.
It will require both the signature of you and the person that will need the key. The sitter keys expire after 6 months and need to be renewed.
Your visitor will have to be verified by the office on the dates they are staying and the key must be returned to the office after their stay.

Question 13

I received a LADWP bill that was much higher than average. Why?

Accepted Answer

Many residents have previously reported a huge swing in their bills.
There is an ongoing class action lawsuit where you can apply for a refund. Some residents have reported usually having a bill of $70-$80 and then receiving a $200-$400 bill.
Please keep an eye on your bill to make sure you're not getting over charged.

Question 14

My air conditioning smells strange. Can I get my filters replaced?

Accepted Answer

YES! With our apartments being so close to the 405 it's a good idea to get your filters replaced every 6 months. Place your request online.

Question 15

How do I take advantage of my yearly free carpet cleaning?

Accepted Answer

We are allowed 1 free professional carpet cleaning per year.
Place a request here or contact the office 310-391-0686 to schedule.

Question 16

What are the community quiet hours?

Accepted Answer

Quiet hours for UAS are 10pm – 8am. The only area with extended hours on Friday and Saturday for Weyburn Terrace and Hilgard only.

Frequently asked questions